Courses for Managers on Effective Communication and Mediation

Rachel Downer from Canterbury HR and Tony Hamlin are running a series of CPD courses for managers, starting with two in December:

  • Effective communication for management on Wednesday 2nd December at 9.30am (book here)
  • Mediation for managers on Wednesday 9th December at 9.30am (book here)

Effective Communication for Management

Staff surveys regularly show that employees value good communication from managers and leaders.  The McKinsey survey in 2009 highlighted that while 69% of managers felt that their communication with staff was good and that they always gave feedback, only 23% of employees felt that their managers did communicate well.  Clearly this needs to be addressed!

By attending this course you will learn how to:

  • Achieve effective communication which is valued and understood by employees
  • Resolve conflict and cope with “difficult” conversations
  • Motivate and engage employees to improve output and retain staff.

For further information and to book click here

Mediation for Managers

This course will explore the skills required by managers to effectively deal with conflict in the workplace. The core elements of mediation will be explained and the interactive nature of the teaching will provide an opportunity to practice essential conflict resolution skills.

The learning outcomes for this course are:

  • Understand how the nature of conflict and its impact on the workplace
  • Explore how we deal with conflict
  • Learn skills to deal with conflict
  • An Introduction to Mediation Skills and the Mediation process
  • Practice new approaches and skills

For further information and to book click here

Location, timings and price

Date & Time

Wednesday 2nd December 2015 at 9.30 for 10.00am until 1.30pm


The Spires, The Old Brewery Business Centre, 75 Stour Street, Canterbury CT1 2NR

Pay and display car parking is available at Rosemary Lane and Castle Street CT1 2PN


£60.00 + VAT per delegate.  Maximum of 3 delegates per organisation. Details of in-house training available on request


A certificate of attendance for CPD of 3.5 hours will be issued.

To enhance the learning experience our training courses are restricted to 12 delegates so early booking is recommended.

No Comments

Post a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.